Cancellation policy

Wedding Reservations and Payment Schedule

The Weekend Tape provides one-time wedding and event camera rentals, not automatically renewing subscriptions. For camcorder reservations placed more than 60 days before the wedding, you may choose to pay $150 toward your order total at checkout or pay in full. The $150 applies to the entire booking, including selected add-ons; it is not a separate payment for each item. Any remaining balance, including applicable taxes, is due and scheduled to be charged automatically to the payment method on file 60 days before the wedding. Selecting the reservation-payment option authorizes that scheduled charge. Camcorder reservations within 60 days of the wedding and Camp Snap Pro-only rentals require full payment at checkout.

How to Request Cancellation

To cancel, contact us in writing with your order number and wedding date. Your cancellation request is effective when we receive it. We will review your booking and confirm the cancellation and any refund assessment in writing. Please contact us as soon as your plans change, especially if a balance payment is coming due.

Refunds for Canceled Rentals

Before the kit ships: The $150 reservation payment and amounts paid in full are not automatically entirely non-refundable solely because they were collected at checkout. We assess any potential full or partial refund individually, considering when the cancellation was received, work and preparation already performed, costs that cannot be recovered, applicable law, and any written agreement. Depending on those circumstances, some or all amounts paid may be non-refundable.

After the kit ships: The rental is non-refundable, except where required by law or expressly agreed by The Weekend Tape in writing.

Balance Payments and Date Changes

Submitting a cancellation request does not by itself change an already scheduled payment. If you have a remaining balance, contact us promptly so we can review the cancellation and any payment obligations under your accepted booking terms. We will not ship equipment while a properly due balance remains unpaid.

If your wedding is postponed or the date changes, we will make reasonable efforts to move your reservation when equipment, editing, and shipping arrangements allow. A date change is not guaranteed and may involve actual additional shipping, handling, equipment, or other agreed costs.

Our Inability to Fulfill and Earlier Bookings

If we cannot reasonably fulfill your rental because of circumstances within our control, we will work with you on an appropriate replacement, alternative arrangement, credit, or refund for services we cannot provide. Reservations accepted under an earlier payment arrangement remain governed by the payment and cancellation terms agreed to when booked, unless we agree otherwise in writing.

For additional details, see our Refund and Cancellation Policy and Terms & Kit Rental Agreement.