Refund policy

Wedding Camera Rental Cancellations

Every The Weekend Tape reservation is prepared for a specific wedding or event date. Full payment is collected when a new booking is placed through Shopify.

Before your kit ships: Please email hello@theweekendtape.com to request cancellation. We will review the timing of your request, preparation already completed, nonrecoverable costs incurred, and applicable legal requirements, then confirm in writing whether a full or partial refund is available. Paying in full does not automatically mean the entire amount is non-refundable before shipment.

After the kit ships: The rental booking is non-refundable, except where required by law or expressly agreed by us in writing.

Date Changes and Postponements

If your wedding date changes, contact us as soon as possible. We will make reasonable efforts to move your rental to the new date, but availability and shipping timelines can affect whether that is possible. Changes may involve additional actual shipping, handling, equipment, or other agreed costs.

If We Cannot Fulfill Your Order

If we cannot reasonably provide the ordered rental or a suitable alternative because of circumstances within our control, we will assess an appropriate credit or refund for the portion of services we are unable to provide.

Equipment or Footage Concerns

Contact us promptly if equipment does not work as expected so we can try to troubleshoot or arrange a suitable remedy. Because guests operate the cameras, we cannot guarantee that particular moments are captured or that every file will be usable. Dissatisfaction with subjective editing choices alone does not automatically qualify for a refund.

Reservations made under an earlier payment plan remain governed by the cancellation and payment terms accepted at the time of their booking. For complete details, review our Terms & Kit Rental Agreement.